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CEV DRIVE THRU

Fields marked with * are required.

CEV DRIVE THRU

Cleanliness

Hospitality

Speed

Accuracy

Quality

Results

Instructions / Notes

Note a CEV visit consists of checking the customer experience of both the drive thru and dine in aspects of the restaurant.

 

SPEED

Was the “Line Time from the 3rd car behind the order point" 70 seconds or less? 

Line time begins when the customer’s wheels stop as the 3rd car behind the order point and ends when customer arrives at order point; if the line is less than 3 cars behind the order point, begin to take timing when the customer’s wheels stop.

 

Was the "Order End Present End Time" 120 seconds or less? 

Order End Present End time begins when customers complete their order and ends when the last item is presented to customer.