Note a CEV visit consists of checking the customer experience of both the drive thru and dine in aspects of the restaurant.
Was the "Wait Time" 90 seconds or less?
Wait time begins when customer gets in line and ends when customer arrives at order point.
Was the "Service Time" 90 seconds or less?
FC Service Time begins on receipt and ends when the last item is presented to customer (or entire order is ready to deliver to the customer for Table Service).